FAQs | Evans

Where is your office located?

Evans Concierge Family Medicine is conveniently located in the Paces Pavilion Building 3193 Howell Mill Rd NW Ste 204 Atlanta, GA 30327
Would this practice be right for me?

A concierge practice, with ample time to focus on preventive measures and wellness, has proven to be one of the most effective models for maintaining health. If you do become ill – and we recognize that health is unpredictable – you will have peace of mind that the doctor who knows you best will be available when needed. A call to my office or cell phone after hours can frequently prevent a trip to the emergency room or an urgent care clinic. If you have questions about the practice, or concierge medicine in general, please call my membership information line at (404) 793-3133.
What is the mission of your practice?

My mission is to be your healthcare navigator and medical team leader. I will guide you and help you make the best informed decisions regarding your healthcare. I will continue to care for your medical needs, emphasizing a proactive, comprehensive approach to both disease prevention and wellness. I will strive to provide excellence in care that is both compassionate and patient-focused.
How is the practice different from a traditional medical practice?

My smaller practice size allows me to devote more time to each patient’s care and individual needs. This practice model offers time to schedule approximately 30 minutes for routine appointments and approximately 60 minutes for the Comprehensive Annual Health Assessment. Appointments will start promptly, and I will be able to spend more time with you. If a problem requires extra time for evaluation, I will accommodate you to the best of my ability. Also, our communication will be enhanced through patient-dedicated cell phone and email.
At which hospital will you be on staff?

I am affiliated with Piedmont Hospital.
What insurances do you take?

We take most commercial insurances. Please call the office to verify your insurance before your appointment. We do not accept: Medicare Replacement HMO Plans Peach State Medicaid
Do I still need health insurance if I enroll with you?

Yes. My medical practice will not take the place of general health insurance coverage. My practice is a primary care medical practice, not a health insurance program. You are advised to continue your Medicare or other insurance programs.
Will you be a ‘Provider’ on my insurance plan?

I intend to remain an in-network provider for most major PPO insurance plans and will bill your insurance directly for office visits (office visit charges are not included in your annual fee). If the terms of your insurance plan require a co-pay, I am obligated by your insurance company to request payment at the time of service.
Will my private insurance reimburse my annual fee?

The annual fee is not reimbursable by your insurance plan.
Will you be a Participating ‘Provider’ for Medicare?

Yes. My office will file your claims with Medicare, as well as with your supplemental insurer on your behalf, as required by law. If the terms of your insurance plan requires a co-pay, I am obligated by your insurance company to request payment at the time of service.
Do you bill Medicare for my annual fee?

No. The annual fee only includes services and benefits described in the Highlights & Details that are not covered by Medicare (or any other payor) and will not be paid for or reimbursed by Medicare.
Is the annual fee tax deductible or payable through my FSA or HSA?

In some instances, the annual fee may be payable through your HSA. You are advised to consult with your FSA or HSA plan administrator, employer, HR representative or tax advisor to clarify qualification in your particular circumstance.
Will I be required to pay my annual fee even if I do not use your services?

Yes. Paying your annual fee allows you to be a member of my practice whether you are sick or well. I strongly encourage you to utilize the benefits offered, regardless of your state of health, to proactively safeguard your health.
Who will cover for you if you are not available?

My goal is to be available to my patients 24 hours a day, 7 days a week. However, there will be occasions when I am out of town or otherwise unavailable. In these situations, a trusted colleague will serve as my covering physician.
What if I have an emergency?

Please know that you can contact me at any time; however, if you have a life-threatening emergency, call 911 immediately. You can then call me or ask the hospital personnel to contact me so I may assist in your care. If you have a non-urgent problem, please contact me first.
What do I do if I become ill while traveling or away on an extended vacation?

If the problem is minor, call me first. However, call 911 if you have a life-threatening emergency. If you seek care at an emergency room or urgent care center out of our area, I would\ request that you have the doctor seeing you call me for coordination. If you should require hospitalization while away, at your request I will attempt to establish regular phone communication with you and your attending physician(s) to ensure continuity of care.
What if I need to see a specialist or a surgeon?

Should you desire, I am available to help you decide which specialist to see and to coordinate such consultations. In this way, the most appropriate resource is used, the earliest arrangements are made, and your applicable medical information is sent in advance of your specialist visit.